Meet the Team

Meet the Team Behind Cairngorm Mountain

Cairngorm Mountain is an amazing place to work providing a spectacular backdrop and environment to work in both during the summer months and the winter months. We have a highly dedicated year-round core team that is supplemented during the winter months by large numbers of additional seasonal staff across a variety of roles. We also take on extra staff over the summer months. Periodically there are also full-time vacancies for our year-round core team.

We are looking for individuals with drive and commitment to help deliver the vision and ensure that Cairngorm Mountain continues to be an amazing operation and a wonderful place to work. We focus on 3 core values –

  • Amazing Service – to go the extra mile for all our guests by ensuring an amazing knowledge of all areas of the operation to assist guests and ensure they make the most of their visit. We want all team members to take pride in in their role and deliver the best service possible to guests.
  • Amazing Product –providing the highest standard of product is paramount and to ensure we do everything we can to achieve this.
  • Amazing Culture – we recognise and reward achievement. Teamwork is everything to ensure all aspects work well together.

You have a fantastic opportunity to be part of our team at such an iconic location. If you love delivering amazing service, are passionate about what we have to offer and love to go above and beyond, please see details of how to apply below. You can either respond to a specific vacancy or register your interest for the future.


Technical Operations

Technical Operations is the largest department at Cairngorm Mountain covering all technical aspects of the business from the day to day running of winter snowsports to essential summer activities and maintenance.

Engineers

Our engineer department or ‘fitters’ are responsible for maintaining all of our mechanical equipment including the surface lifts, Funicular railway and snow making facilities. The team work are first on the hill assessing the tows and ensuring they are safe to operate in the weather conditions. Out with the winter season our engineers work across all outdoor aspects of the business.

Key Skills

  • Mechanical engineering qualifications.
  • Operation of heavy and plant machinery.
  • Welding and fabricating.

Ski Patrol

With over 30km of pisted runs and several km’s of off piste terrain to look after, our highly skilled and experienced team of patrollers are always busy. Another department which interacts with our skiers and snowboarders looking out for their welfare and safety. In the unlikely event of an accident their highly developed mountain medical skills ensure the highest standard of assistance is always available.

Key Skills
  • Cheerful nature.
  • Advanced level skiers or snowboarders.
  • High level of physical fitness.
  • Medical/first aid qualification.

Lift Operators

The lift operators are very much in the front line of our winter operations, working over a large area. Up to 11 ski lifts can be operating. Lift operators are required to go the extra mile in looking after our snowsports guests and cope with very busy period during the peak season.

Key Skills
  • Experienced skiers or snowboarders.
  • Able to cope with all extremes of weather.
  • Ability to cope with the demands of customers at busy times.

Plough Drivers

Cairngorm Mountain is responsible for looking after a 3.5 mile stretch of public mountain road during the winter season. These roads are quite often subject to heavy snow, ice, high winds, drifting snow and whiteout blizzard conditions. Mostly operating in the hours of darkness and in inclement weather, a very high skill set is required to operate 3 state of the art snowclearing/gritting vehicles and a telehandler vehicle with digging capability.

Key Skills
  • HGV category C license required. CPC required.
  • Understanding of health and safety requirements for operating HGV’s.
  • Knowledge of HGV vehicle maintenance and daily safety checks required.

Snow Groomer (Piste Machine) Operators

Groomer operators are a vital part in the winter operations, ensuring timely preparation of all the ski runs and uplift tracks prior to opening to our customers. The aim is to have superbly prepared and safe areas for our snow sports customers. We operate 3 large state of the art Pisten Bully 600 Machines, two of these equipped with a winch for advance grooming operations.

Key Skills
  • Experience and competency in operating these machines is required.
  • Be able to cope with all extremes of weather in a mountain environment.

Electricians

 

With 11 ski lifts including the Mountain Railway, to keep maintained, serviced and repaired, our small team of electricians are kept very busy all year round. This team also look after all our buildings electrics and High Voltage supplies. In winter and summer their duties include the daily main safety system and are on standby for reacting to any electrical faults on the  ski lifts or in the buildings.

Key Skills
  • Qualified and competent in all aspects of domestic and industrial systems.
  • Up to date with all current regulations for domestic and commercial operations.

Outside Squad

Management of waste water treatment plant, building repairs and general maintenance, supporting other teams transporting material around the resort.

Health & Safety

The complexity of the operation at Cairngorm Mountain and the nature of the activities means that Health & Safety is constantly at the heart of everything we do. It is essential that all team members are fully versed on all aspects of health & safety and adhere to the requirements, policies and procedures at all times.

Key Skills
  • Understanding of the H&S guidelines relevant to your department.
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Land Management & Ranger Service

The vast area that Cairngorm Mountain is situated in is managed by the Land Management team which includes the Cairngorm Mountain Rangers.

The Rangers work as part of the Cairngorm Mountain Ranger service to ensure the sustainable management for the Cairngorm Estate as well as leading walks and providing educational sessions to guests.The vast area covered by Cairngorm Mountain is managed by the Land Management team which includes the Rangers. The Rangers work as part of the Cairngorm Mountain Ranger service to ensure the sustainable management for the Cairngorm Estate as well as leading walks and providing educational sessions to guests. Our Land Management team also work very closely with the Cairngorms National Park and other stakeholders to ensure any developments in the Estate maintain the natural environment.

Key Skills
  • Physical fitness.
  • Ability to work alone.
  • Strong guest service skills.
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Commercial

From management of our retail sites, to food and beverage outlets, the commercial teams are responsible for all of the customer facing areas of the business.

Retail

With 1 shop selling a variety of practical ski, bike and walking gear as well as gifts, books, toys, alcohol and other trinkets there is plenty for guests to browse and purchase. With a large volume of stock both shops are always busy attracting people looking for practical items or just browsing. Client Service skills are essential as this role involves constant guest interaction.

Key Skills
  • Guest Service skills.
  • Excellent communication skills.
  • Strong service ethos.

Catering

The Cairngorm Mountain Cafe & Cas Bar at the base of the mountain offers teas, coffees, other drinks, cakes, snacks and lunches. It  can be very fast paced during the busy periods and requires strong customer service skills and ability to respond quickly to customer requirements.

Key Skills
  • Guest Service skills.
  • Excellent communication skills.
  • Strong service ethos.
  • Flexibility.
  • Great teamwork.

Facilities

With such a large site the facilities area covers janitors and car park attendants both of which perform an important job keeping the site operating, ensuring it stays clean and tidy and assisting with some basic maintenance tasks which is a year-round requirement. The three car parks require controlling at busy times and all will assist with queue management when needed. There is a reasonable degree of physical work involved in this area.

Key Skills
  • Cheerful nature.
  • High level of physical fitness.
  • Great teamwork.
  • Guest Service skills.

Equipment Hire and Workshop

 

The Hire and workshop teams work closely with  the ticket office team providing equipment to customers or servicing/repairing equipment both internally and on behalf of our customers. The winter period gets extremely busy particularly early in the morning and people need to cope with the fast turnover of guests. We require people with the necessary skills and experience for fitting and/or repairing equipment as well as strong customer care skills and a calm manner.

Key Skills
  • Guest Service skills
  • Excellent communication skills
  • Strong service ethos
  • Calm approach
  • Boot fitting/ski repair skills
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Marketing, HR & Finance

Behind the scenes at Cairngorm Mountain are the Marketing, HR and Finance departments. These small teams are integral to running the resort throughout the year and support all our other departments in their daily duties.

On-site Support Teams

Marketing – The marketing team have a brilliant job – telling everyone how wonderful a location Cairngorm Mountain is! 

Finance – The finance team supports the business with most aspects of day to day accounts and payroll, assisting in the budgeting process and providing reports as needed.

HR – HR support is provided to all teams.

Key Skills
  • Great teamwork
  • Strong service ethos
  • Specific skills related to the function

Ticket Office

The ticket office operation includes all aspects of ticket sales, working in the exhibition, arranging or leading guided walks and general information about the Cairngorm Mountain operation. All aspects are guest facing and require excellent customer care skills. Queue management can be a critical aspect during peak periods when the mountain is exceptionally busy and takes considerable patience and diplomacy skills.

Key Skills
  • Guest Service skills
  • Excellent communication skills
  • Strong service ethos
  • Flexibility
  • Great teamwork
Read More

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Book Your Cairngorm Mountain Experience

We recommend booking as far in advance as possible to avoid disappointment, especially during busy holiday periods. If the dates are not available to book they are either sold out or not yet released that far in advance.

Tubing

You can book tubing online, please bring your digital tickets with you. 

Motorhome Site

Our Motorhome Site and facilities are open throughout summer and autumn. Book online now.

Ranger Guided Walks

Choose from a short or extended walk. Book online and bring the digital ticket with you.