Front of House Assistant

Reports to: Front of House Team Leader
Location: Cairngorm Mountain

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Role Overview

Purpose of job

The Front of House Assistant will be responsible for ensuring the full catering offering is operated to the highest standards hence ensuring the continuing provision of food and beverage services to our customers here on Cairngorm Mountain. The FOH Assistant will be accountable to the Food & Beverage Manager.

Available as part time or full time hours. No evening work or split shifts.  

Pay Rate:

• 18 years plus £12.00 per hour (£12.60 from April 2025)
• 17-18 years £10.40 per hour
• Under 17 £7.35 per hour
• Plus great benefits

Roles and Responsibilities

Front of House Assistant Responsibilities 

• To ensure that the department operates to the highest standards of customer care

• Helping overall with the daily presentation of the hospitality space to ensure a comfortable and welcoming environment

• Being aware and attentive to the needs of the customer

• Upselling where necessary

• Replenishing and checking stock levels in the FOH area

• Use of ICR till system for cash and card payments

• Understanding the menu, allergens and products sold

• Keep all areas clean and tidy and following cleaning procedures

• Ensuring all food products are attractively displayed

• Opening and closing procedures

• Be aware of all Catering Risk assessments and Standard Operating Procedures

• To undertake other duties which may be required occasionally

• Ensuring compliance with Health and Safety procedures, risk assessments and company policies

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Person Specification

Experience

• Candidates must have experience of working in a team and preferably within a catering environment

• A valid food hygiene certificate is advantageous for this role however we can offer in house training

• Barista experience is also advantageous

Skills

Favourable skills include:

• Be polite and attentive to all customers and like wise to colleagues

• Dependability, accountability, reliability and responsibility attributes are required

• Show initiative and motivation

• Happy to work as part of a team and support your co workers

• Excellent Customer Service skills

• Proficient level of numeracy

• Cash handling experience

• Excellent attention to detail and accuracy

• Ability to prioritise tasks and manage time effectively

• Strong communication and interpersonal skills

• Ability to work alone as well as part of a team

• Ability to work under pressure and to adapt to a changing environment

Personal Attributes/Behaviours

• The ability to identify success as well as areas for improvement

• A motivated and committed individual with a can-do approach

• A team player

• A motivated individual showing initiative and a positive approach to challenges

• A car driver to get to our mountain location in the Cairngorms National Park

The role will require a reasonable degree of flexible working to meet the operational needs of the business which operates 7 days per week 364 days per year and is variable in nature due to seasons and the weather.

Seasonal applicants will be required to be available from mid-December to mid-April

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Company Background and Culture / Location Overview

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snowsports destination in Scotland, located within the Cairngorms National Park, and has been offering snowsports for over 50 years. In winter, the resort is a commercial ski operation.  In Summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in Summer with the Resort itself attracting circa 200,000 annual visitors.

Cairngorm Mountain Resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.

In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, to generic visitors and a family market looking for activities to undertake.

 

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