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Front of House Assistant
Reports to: Front of House Team Leader
Location: Cairngorm Mountain
Role Overview
Purpose of job
The Front of House Assistant primarily will ensure the full catering offering is operated to the highest standards, to ensure the provision of hospitality, food and beverage services to Cairngorm customers. There will also be a requirement to support the retail team when required. The Front of House Assistant is accountable to the Front of House Team Leader.
Salary:
- 18 Years plus £11.25 per hour
- 17-18 Years £9.90 per hour
- Under 17 £7.00 per hour
- Plus great benefits
Roles and Responsibilities
- To ensure that the department operates to the highest standards of customer care
- Maintaining the presentation of Café so that customers enjoy a comfortable and welcoming environment
- Being attentive to the needs of the customer
- All areas clean and tidy
- All food products are attractively displayed
- Use of ICR till system for cash and card payments
- Opening and closing till procedure
- Managing cash float
- Point of sale correctly presented
- Understand stock control procedure
- Understanding the menus, allergens and products sold in the cafés, advising customers to meet their dietary needs
- Maintaining general cleaning standards, follow cleaning schedules
- To be aware of all Catering Risk Assessments and Standard Operating Procedures.
- To assist in the Retail area when required. Additional training will be provided
- To identify personal development needs in line with personal and organisational objectives
- To undertake any other reasonable duties as may, from time to time, be required
- Ensuring compliance with Health and Safety procedures, risk assessments and company policies
People Management
- Be polite and attentive to all our guests and your colleagues
- Attend weekly “toolbox talks”
Person Specification
Experience
- Candidates must have experience of working in a team, preferably in a catering environment
- A valid food hygiene certificate is advantageous for this role; however, we can offer in house training
Skills
- Excellent Customer Service skills
- A proficient level of numeracy
- Cash handling
- Excellent verbal communication skills
- Ability to use own initiative
- Ability to work alone as well as part of a wider team and under pressure
Personal Attributes/Behaviours
The role would suit someone who has had experience in a catering environment and has worked as part of a team
Demonstrate good people management skills, both customer facing and within your team.
The role will require a degree of flexible working to meet the business needs, 7-day operation and events outwith normal operating hours.
- The ability to identify success as well as areas for improvement
- A motivated individual who is not fazed by an ever-changing environment
- Committed
- Flexible with a ‘Can do’ approach
- Adaptable
- Team player
Company Background and Culture / Location Overview
Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snowsports destination in Scotland, located within the Cairngorms National Park, and has been offering snowsports for over 50 years. In winter, the resort is a commercial ski operation. In Summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in Summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, to generic visitors and a family market looking for activities to undertake.