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Front of House Assistant

Reports to: Front of House Team Leader
Location: Cairngorm Mountain

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Role Overview

Purpose of job

The Front of House Assistant primarily will ensure the full catering offering is operated to the highest standards, to ensure the provision of hospitality, food and beverage services to Cairngorm Mountain customers.  There will also be a requirement to support the Retail Team when required. The Front of House Assistant is accountable to the Front of House Team Leader. 

Available as part time or full time hours. No evening work or split shifts.  

Pay Rate:

  • 18 years plus £12.00 per hour
  • 17-18 years £10.40 per hour
  • Under 17 £7.35 per hour
  • Plus great benefits

Roles and Responsibilities

In discharging theses accountabilities, the FOH Assistant is responsible for:       

Duties and Responsibilities

  • To ensure that the department operates to the highest standards of customer care
  • Maintaining the presentation of the café to keep the comfortable and welcoming environment
  • Being attentive to the needs of the customer
  • Keep all areas clean and tidy and follow cleaning procedures
  • All food products are attractively displayed
  • Use of ICR till system for cash and card payments
  • Opening and closing procedures
  • Point of sale correctly presented
  • Understand stock control procedure
  • Understanding the menus, allergens and products sold
  • Be aware of all Catering Risk Assessments and Standard Operating Procedures
  • To identify personal development needs in line with personal and organisational objectives
  • To undertake any other duties as may, from time to time, be required
  • Ensuring compliance with Health and Safety procedures, risk assessments and company policies

Team Skills

  • Be polite and attentive to all our guests and colleagues
  • Attend annual Performance and Development (PAD) Reviews with your line manager
  • Dependability and accountability
  • Show initiative and motivation

Person Specification

Experience

  • Candidates must have experience of working in a team, preferably in a catering environment
  • A valid food hygiene certificate is advantageous for this role; however, we can offer in house training

Skills

  • Excellent Customer Service skills
  • Proficient level of numeracy
  • Cash handling experience
  • Excellent attention to detail and accuracy
  • Ability to prioritise tasks and manage time effectively
  • Strong communication and interpersonal skills
  • Ability to work alone as well as part of a team, and to work well under pressure

Personal Attributes/Behaviours

  • The ability to identify success as well as areas for improvement
  • A motivated individual who is not fazed by an ever-changing environment
  • A committed individual
  • Flexible ‘Can do’ approach
  • A highly motivated individual with initiative and a positive, proactive approach to challenges
  • A team-player
  • A car-driver to get to our mountain location in the Cairngorms National Park

The role will require a reasonable degree of flexible working to meet the operation needs of the business, which operates 7 days per week, 364 days per year and is variable in nature due to seasons.


Company Background and Culture / Location Overview

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snowsports destination in Scotland, located within the Cairngorms National Park, and has been offering snowsports for over 50 years. In winter, the resort is a commercial ski operation.  In Summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in Summer with the Resort itself attracting circa 200,000 annual visitors.

Cairngorm Mountain Resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.

In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, to generic visitors and a family market looking for activities to undertake.

 

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