Terms & Conditions

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General

THESE TERMS

• What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
• Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

INFORMATION ABOUT US AND HOW TO CONTACT US

• Who we are. We are Cairngorm Mountain (Scotland) Limited a company registered in Scotland. Our company registration number is SC614703 and our registered office is at An Lochran, 10 Inverness Campus, Inverness, IV2 5NA . Our registered VAT number is 310 8394 21.
• How to contact us. You can contact us by telephoning our customer service team at +44 (0)1479 861261 or by writing to us at info@cairngormmountain.co.uk.
• How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
• “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

USE OF OUR SNOWSPORTS FACILITIES

• We reserve the right to close all or any of the lifts at any time, for any reason.
• If you lose your ticket there will be an administration charge to replace it. Please return to the ticket office where you purchased the original ticket. Proof of purchase is required.
• Our facilities are used at the ticket holder’s own risk. We accept no responsibility for injury, loss or damage unless arising as a direct result of our negligence.
• Your ticket must be carried with you at all times. Spot checks will be in place and you will be required to show your ticket upon request.
• The ticket entitles the holder to use all applicable uplift and facilities subject to suitable snow conditions and individual ticket validity. 
• The ticket is sold subject to your compliance with the FIS code of conduct which can be found here http://www.fis-ski.com.
• The ticket is sold on the understanding that the holder will undertake all activity respecting the European Conservation Site Boundaries as indicated on the piste maps displayed at our premises.
• Failure to comply with any of these terms and conditions may result in forfeiture of the ticket.

IF THERE IS A PROBLEM WITH THE PRODUCT 

• How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0)1479 861261 or write to us  at info@cairngormmountain.co.uk. Alternatively, please speak to one of our staff on site.

PRICE AND PAYMENT

• Where to find the price for the product. The price of the product (which includes VAT)  for on premises orders will be as set out in our price list displayed at our premises. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 5.3 for what happens if we discover an error in the price of the product you order. We reserve the right to change prices and services at any time without notice.
• What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
• When you must pay and how you must pay. We accept payment by cash, credit card, cheque (with a valid bankers card), or debit card. We do not accept American Express. All products must be paid for at the point of order.
• When will refunds be made? Refunds will only be considered when we make a decision to close all lifts and tows and thereby suspend access to the ski boundary area (“Closure”).
• How will refunds be calculated? Refunds will be calculated using the number of hours that our facilities are unavailable as a proportion of the total normal operating hours for the day of Closure and applying that proportion to the price of your ticket.
• What if you have a discounted ticket? If the ticket purchased has been discounted, you will receive a refund in line with the terms and conditions of original price paid.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

• We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
• We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

HOW WE MAY USE YOUR PERSONAL INFORMATION

How we will use your personal information. We will use the personal information you provide to us:

• to supply the products to you;
• to process your payment for the products; and
• if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
• We will only give your personal information to other third parties where the law either requires or allows us to do so.

OTHER IMPORTANT TERMS

• We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
• You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
• Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
• If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
• Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

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Mountain Railway Tickets

SALE OF RAILWAY TICKETS – IMPORTANT INFORMATION, PLEASE READ:

• A Mountain Railway day ticket is not transferable and remains the property of Cairngorm Mountain. All tickets are non- refundable. Tickets are valid for the journey time booked and you should allow sufficient time in your journey to arrive at the Ticket Office at least 10 minutes before your departure time. If you miss the train you have booked with us we may not be able to offer you a later train or an admin fee will occur.
• The ticket is sold on the understanding that the holder will abide by the conditions/restrictions laid out in the Cairngorm Mountain Visitor Management Plan and Conservation System and will not exit the top Station onto the mountain. The only exception to this is during the winter snowsports operation and any ticket holder for the railway will be able to leave the building but must stay within the Ski Patrolled Boundary.
• After the purchase of your ticket you will be emailed a PDF which is your ticket with a QR code. Please present your ticket at the Mountain Railway turnstile to a member of staff for entry
• If you lose your ticket there will be an administration charge to replace it. Please return to the ticket office where you purchased the original ticket. Proof of purchase is required.
• If the Mountain Railway is open then we will not give out any refunds, even if your trip has been shortened due to poor weather conditions.
• In the event that the Mountain Railway does not run due to weather conditions your ticket can be refunded or exchanged for another day, contact the ticket office on info@cairngormmountain.co.uk within one week of your planned visit.
• The company reserves the right to change prices and services at any time and without notification.
• The company retains the right to close the facilities at any time, for any reason.
• The carriage of sports equipment is not permitted on the funicular, with the exception of ski or snowboard equipment during the winter season.
• The Company’s facilities are used at the ticket holders own risk. The Company accepts no responsibility for injury, loss or damage unless as a direct result of its negligence.
• The ticket entitles the holder use of the Mountain Railway to unlimited journeys to the top station on day of validity. This excludes off-peak tickets which allow a single return trip only.
• Animals are not permitted to travel on the railway from The Base Station to The Top Station with the exception of guide dogs or assistance dogs. To coincide with the Visitor Management Plan and Conservation System there is no access outside The Top Station. For walkers who have arrived by foot (with dogs) to the Top Station, the dogs are permitted access into the building to catch the train back down if required. Dogs must be kept on a leash at all times and are permitted in the Ptarmigan restaurant. Failure to comply with the above conditions will result in forfeiture of this ticket.
• Cairngorm Mountain accepts payments by cash, credit card, or debit card. We do not accept American Express.
• The ticket entitles the holder to use all applicable uplift and facilities subject to suitable snow conditions and ticket validity.
• The ticket is sold subject to the user’s compliance with all safety notices on site and to the Snowsports International Code of Conduct.
• The ticket is sold on the understanding that the holder will undertake all activity respecting the European Conservation Site Boundaries.

Bike Park

BIKE PARK TICKET TERMS & CONDITIONS

All persons entering the Cairngorm Mountain Bike Park must pay for admission or hold a valid ticket which has been obtained from Cairngorm Mountain (Scotland) Limited (“CMSL“, “us“, “we“, “our“), our website, or a third party authorised by CMSL to sell tickets.

These Bike Park Terms and Conditions (the “Terms“) set out the terms and conditions that will apply if you purchase a Bike Park entry ticket from us. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide tickets to you, how you and/or we may change or end the contract, what to do if there is a problem with your tickets and other important information. If you think that there is a mistake in these Terms, please contact us using the details in Section 10 to discuss.

The placement of an order for the purchase of a Ticket indicates your acceptance of these Terms, and the Bike Park Rules and Risk Disclaimer and any other applicable terms and conditions which we may make available from time to time.

If you are buying Tickets on behalf of any other person, you accept these Terms on behalf of every visitor, and shall ensure that every such visitor is made aware of these Terms and you shall be responsible for procuring that they are complied with by each member of your party. Each member of your party will be required to sign and agree to the Bike Park Rules and Risk Disclaimer before being allowed to use the Bike Park.

If you choose to hire any equipment from us, our Equipment Rental Terms and Conditions will apply too.

We bring your attention to Section 11 of these Terms in relation to our liability hereunder.

1. DEFINITIONS

1.1    In these Terms the following words and phrases shall have the following meanings:

1.1.1    “Bike Park” means the mountain bike park, uplift, and associated facilities located within the Cairngorm Mountain and operated by CMSL;

1.1.2    “Ticket” means a ticket issued by us (or on our behalf) to access the Bike Park;

1.1.3    “you” means the purchaser or acquirer of a Ticket, and “your” shall be interpreted accordingly.

2. PURCHASING TICKETS

2.1    Tickets are sold through this website, cairngormmountain.co.uk, which is operated by us, subject to availability and to these Terms. Tickets may also be available for purchase on the day of your visit, subject to availability, at the Bike Park; however, we cannot guarantee availability at the Bike Park on any particular day, and so advance booking online is strongly recommended.

2.2    You should read these Terms carefully before proceeding, as your purchase constitutes acceptance of these Terms and creates a binding legal contract between us.

2.3   If you purchase your Ticket online, your Ticket will be issued as an e-ticket which must be scanned to gain entry to the Bike Park. You can choose to print your e-ticket or show your e-ticket on your phone. You must keep your Ticket on your person at all times whilst at the Bike Park.

2.4    If you purchase your Ticket in-person, we will print your Ticket for you. You must keep your Ticket on your person at all times whilst at the Bike Park.

2.5    Tickets are for your use and any person intending to accompany you. Tickets are non-transferable and must not be sold, transferred or advertised for sale.

2.6    It is your responsibility to check your Tickets (including, without limitation, the dates and/or times specified thereon) on receipt and (if you have purchased Tickets in advance) prior to your visit. If you have made a mistake in ordering your Tickets or otherwise it cannot always be rectified later and may mean that we cannot permit you to enter the Bike Park at that time. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake. We will not be responsible or liable for any Ticket that is lost, stolen, or destroyed, or which contains errors.

2.7    We will only accept responsibility for Tickets bought direct from us. If you have any issues with any Tickets issued by our authorised third party re-sellers, please contact them directly.

3. PRICE AND PAYMENT FOR TICKETS

3.1   Tickets may be made available for sale issued at different prices depending on the month, day, and time you choose to book for. We reserve the right to update our prices from time to time without notification.

3.2    The price will be set at the time we accept your order for Tickets and all prices shall be inclusive of any applicable taxes. Additional credit and debit card fees may (if applicable) also be charged per Ticket, but you will be advised of this as part of the booking process.

3.3    If a particular Ticket is advertised at an incorrect price due to a typographical error or a supplier error, we reserve the right to refuse or cancel an order for such Ticket(s) whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given where you have already paid for such order.

3.4    If you purchase your Ticket online, after you have placed an order, you will receive an email from us acknowledging that we have received your order and confirming whether or not we can accept that order. If we can accept your order, we will take full payment from you. The contract between us for the purchase of your Tickets in accordance with these Terms will be formed upon payment of the sums due by you and when we send you an acknowledgement email which confirms our acceptance of your offer to purchase the Tickets.

3.5    If you purchase your Ticket in-person, the contract between us for the purchase of your Tickets in accordance with these Terms will be formed upon payment of the sums due by you and when we provide you with your receipt which confirms our acceptance of your offer to purchase the Tickets.

3.6   All payments for Tickets will be processed and administered by Nets in accordance with the Nets’ privacy policy which is accessible here.

4. CONDITIONS OF ADMISSION

4.1    Environmental. The Bike Park is situated within the Cairngorm Mountains: a conservation area of outstanding natural beauty and home to some of Britain’s most extraordinary wildlife. Our team are responsible for the conservation of the mountain environment and provide education on the protected lands and wildlife surrounding the ski and Bike Park area. You must always stay on marked trails and follow the directions of our staff. You can read more about our visitor management obligations in our Visitor Management Plan.

4.2    Behaviour. By way of example (which is not an exhaustive list), we may seek to remove a Ticket holder who in our reasonable opinion is: (a) acting under the influence of alcohol or drugs; (b) fails, when requested, to produce proof of identity or age where required for the purposes of compliance with law or other reasonable request; (c) has behaved or is behaving in a manner which, in our reasonable opinion has, or is likely to affect the enjoyment of other attendees at the Bike Park; or (d) uses threatening, abusive or insulting words or displays threatening, abusive or insulting behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace. We may terminate the contract between us and you and/or request that any visitor to our Bike Park leaves our premises immediately at our sole discretion, in the interests of health and safety of that visitor, other attendees and/or our staff or personnel.

4.3    Safety. By purchasing a Ticket, you agree to:

4.3.1    comply with all Bike Park rules within the Bike Park Rules and Risk Disclaimer;

4.3.2    comply with all CMSL staff instructions whilst on-site;

4.3.3    comply with all safety notices and signage displayed on or around our premises; and

4.3.4    stay within the clearly marked Bike Park trail areas and boundaries.

5. CHILDREN

5.1    Children under the age of 16 must be accompanied whilst at the Facilities by a parent or guardian (who is over the age of 18) at all times.

5.2    If accompanying a child, it is your responsibility to make them aware of these Terms and ensure they are followed.

6. PROHIBITED ITEMS

6.1    You acknowledge that smoking (including e-cigarettes) is not permitted at the Bike Park or within or around the Bike Park except strictly within any designated smoking area (if any).

6.2    You acknowledge and agree that the following are not permitted within the Bike Park and that you shall not seek to bring any of the following into the Bike Park: (a) animals (with the exception of guide dogs); (b) laser pens or other laser devices; (c) your own food and drink; (d) bottles, cans or glass containers; (e) any item which may be viewed or deemed by applicable law as a potential weapon including sharp or pointed objects; or (f) any illegal substances. Please note that there are no left luggage areas at the Bike Park so you should not bring any cases, laptop bags etc.

7. CANCELLATIONS, AMENDMENTS AND REFUNDS

7.1    Up to 48 hours prior to your Ticket / entrance date, you can: (a) cancel an existing booking and receive a full refund, minus the booking fee; or (b) amend your booking, free of charge. To exercise either of these rights, you must contact us by using the details in Section 10.

7.2    Within 48 hours of your Ticket / entrance date, you are not entitled to change your booking, or receive any refund for cancellations.

7.3    Should we, for any reason beyond our control (including, without limitation, bad weather, fire, flood, natural disaster or pandemic), feel it is necessary to either (i) close the Bike Park on the day you are due to attend; or (ii) close the Bike Park once your party have already entered the Bike Park, you will be offered alternative times or dates to return to the Bike Park, within three months of your initial Ticket date, free of charge, or if no other alternative date can be arranged, a full refund.

7.4    Any refund that is due to you under this Section 7 will be processed within 21 days to the original payment method used to purchase the Tickets.

8. USE OF DETAILS AND DATA PROTECTION

When you provide us with personal information we treat that personal information as confidential and will only process that in accordance with applicable data protection legislation and our privacy notice which can be viewed here.

9. MISCELLANEOUS

9.1    These Terms and the other documents (if any) referred to herein contain all the terms applicable to the relationship between you and us in relation to the subject matter hereof. We reserve the right to update these Terms at our sole discretion, from time to time. Such updated Terms will be posted on our website.

9.2    If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms which shall remain in full force and effect. Separately, if any provision of these Terms is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such deletion(s) as may be necessary to make it valid and enforceable.

9.3    No delay on our part in enforcing any provision of these Terms shall either be or deemed to be a waiver or in any way prejudice any rights which we may have under these Terms.

9.4    The relationship between you and us is that of independent contracting parties and nothing in these Terms shall be construed as creating a partner, agency or joint venture between you and us.

9.5    You shall not (and shall not purport to) assign or otherwise transfer your rights or obligations under these Terms whether in whole or in part without our prior written consent.

9.6    These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed and construed in all respects in accordance with Scots Law. You hereby acknowledge and agree that the Scottish Courts will have the exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

10. CONTACT US

If you have any questions about these Terms, please contact us. We are available by email at info@cairngormmountain.co.uk or phone 01479 861261 between the hours of 9:30am to 4:30pm, 7 days a week.

11. DISCLAIMER AND LIABILITY

EXCEPT AS EXPRESSLY AND SPECIFICALLY PROVIDED IN THESE TERMS, WE HEREBY EXCLUDE ALL LIABILITY UNDER THESE TERMS TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW. ALL WARRANTIES, REPRESENTATIONS, CONDITIONS AND ALL OTHER TERMS OF ANY KIND WHATSOEVER IMPLIED BY STATUTE OR COMMON LAW ARE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCLUDED FROM THESE TERMS AND ANY CONTRACT ENTERED INTO WITH YOU PURSUANT TO THESE TERMS.

BIKE PARK RULES AND RISK DISCLAIMER

These rules apply to the use of the mountain bike facilities, including the mountain bike trails and the uplift and any equipment hired (the “Facilities“) at Cairngorm Mountain, which are run and managed by Cairngorm Mountain Scotland Limited (“CMSL“). The Facilities include substantial obstacles and technical features which may be unfamiliar to you, and which can be physically demanding. CMSL will endeavour to minimise risk, however due to the inherent dangers of mountain biking, participants must take responsibility for their own actions and involvement.

You should read these rules carefully. If you do not agree to these rules, then you must not use the Facilities.

You must be able to use a brake to ride Cairngorm Mountain Bike Park. If your unable to use a brake then you will be unable to ride the park.

Before you use the Facilities

• You should only use the Facilities if you are in good health and are not knowingly incapable of engaging in passive or active exercise, and if such exercise would not be detrimental to your health, safety, comfort, well-being or physical condition. If you are in any doubt, or if you have a pre-existing illness, medical condition or you are pregnant, you should consult your doctor before using the Facilities.
• CMSL has a system in place for regular inspection and maintenance of its rental bikes and safety equipment. If there are any issues with any bike or safety equipment that you have hired then you should not use the bike or equipment and should alert a member of staff.
• If you bring your own bike or safety equipment, then it is your responsibility to check that it is in good working order before using the Facilities. If your bike or safety equipment is not in good working order then you should not use the Facilities.
• CMSL also has a system in place for regular inspection and maintenance of the trails. If you are concerned about the safety of any trails or think that any part of the trails may have been damaged, then you should stop using the trails and should alert a member of staff.
• Please be aware that due to the size and nature of the Facilities, there may not always be a staff member nearby.

Keeping you safe

• You must wear a helmet at all times. We also strongly recommend gloves and knee pads. If you do not have a helmet, you will not be allowed to use the Facilities.
• You must use the Facilities in the proper manner and in accordance with all safety signage and staff instructions. If you are unsure how to use any of the Facilities, then you must consult a staff member before use. We are not liable for any injury you suffer through the incorrect use of equipment at the Facilities.
• Our trails are graded according to ability. Always ensure that you are competent to ride each trail before you do so. If in doubt, start on the easiest trails and work your way up and always keep within your abilities.
• You should ensure that appropriate clothing and footwear is worn when making use of the Facilities. We are not responsible for any injury or damage caused as a result of your failure to wear appropriate clothing and footwear.
• You must not use the Facilities while under the influence of alcohol, drugs or any medication or other substance which may affect your ability to use the facilities safely. If you do not appear to be in a fit state, we may in our sole discretion ask you to leave.

Children

• Children under the age of 16 must be accompanied whilst at the Facilities by a parent or guardian (who is over the age of 18) at all times.
• Children under the age of 16 years require a parent or guardian to complete the registration form.
• If accompanying a child, it is your responsibility to make them aware of these rules and ensure they are followed.

Damage to equipment or Facilities

• You will be liable for any damage caused to the Facilities or equipment at the Facilities through your negligent use.
• If you notice any damage to the equipment at the Facilities, please report it to any staff member.

Your possessions. It is your responsibility to ensure that your personal items and any valuables are kept secure while you are using the Facilities. You should store your personal items and valuables in a safe place.

Our liability to you. Except in respect of death or personal injury caused by the negligence of CMSL, CMSL excludes its liability for any loss or damage that you suffer, or any  destruction or theft of your property, in respect of your use of the Facilities.

You are about to take part in a high risk activity. You will minimise the risk by following the safety rules above, and by following CMSL staff instructions. If you do not follow the safety rules and advice, you increase the likelihood of a serious accident which could be fatal.

By ticking the box, or continuing with your order, you confirm you have read and understood this document, and agree to use the Facilities in accordance with these terms.

Snowsports Tickets & Season Passes

SALE OF SNOWSPORTS DAY TICKETS – IMPORTANT INFORMATION, PLEASE READ:

Please note it is essential for customers to be able to ski to book a lift pass. If you are skiing for the first time please book a lesson. If you cannot ski we will not issue passes and equipment to maintain a safe environment for all users.

Lift passes for winter 2023-2024 are available on an individual day basis. Day pass sales may be limited due to snow & weather conditions.

• Tickets must be booked and paid for online in advance, this can be done no more than 7 days in advance and no less than 24 hours in advance.
• The ticket entitles the holder to use all applicable uplift and facilities subject to suitable snow conditions and ticket validity.
• The ticket is sold subject to the user’s compliance with all safety notices on site and to the Snowsports International Code of Conduct.
• The ticket is sold on the understanding that the holder will undertake all activity respecting the European Conservation Site Boundaries.
• Failure to comply with any of the conditions may result in forfeiture of the ticket.
• Snowsports tickets are not transferable and remain the property of Cairngorm Mountain (Scotland) Limited.
• Cairngorm Mountain (Scotland) Limited reserves the right to change prices and services at any time and without notification.
• If you lose your ticket no replacement will be issued.

USE OF CAIRNGORM MOUNTAIN FACILITIES

• Cairngorm Mountain’s facilities are used at the ticket holders own risk. Cairngorm Mountain (Scotland) Limited accepts no responsibility for injury, loss, or damage unless as a direct result of its negligence.
• All visitors taking part in winter snowsports activity within the ski area boundary must be in possession of a valid ticket and must produce the ticket for inspection if requested to do so by a member of staff.

CANCELLATIONS AND REFUNDS

• Tickets are non-refundable if adequate uplifts are open during the day of your visit. If uplifts are limited to the beginners area or additional uplifts are not open by 11:30am we will provide a complimentary day pass for intermediate or experienced skiers/snowboarders. The complimentary pass will be valid for 1 month from the date of the original ticket.
• Refunds will only be provided when Cairngorm Mountain (Scotland) Limited makes the decision to close all lifts and tows and thereby suspend activity, the customer will receive a proportion of the price paid as follows:
  • Less than 2 hours use 50% refund.
  • 2 hours or more of use no refund due. 
  • Refunds may take up to 14 days.
• Please note that all tickets are date specific, non-transferable and non-refundable unless Cairngorm Mountain (Scotland) Limited makes the decision to close all lifts and tows and thereby suspend activity,
• Multi-day ticket refunds: We are unable to cancel individual days of multi day passes. If the customer wishes to cancel one or more days of a multi-day pass, the full booking must be cancelled and a new booking to be made by the customer. If we make the decision to close the mountain due to bad weather a refund for that day will be issued after the date of the last booked ticket.
• If we are open for snowsports and you choose not to attend no refund will be given.
• Please note that if Cairngorm Mountain (Scotland) Limited is evacuating the site refunds will not be made while the evacuation is in progress. Tickets should be retained and returned to Cairngorm Mountain (Scotland) Limited within 7 days of the date the ticket was used, a refund will then be processed if applicable. No refund will be made if the ticket is not returned to Cairngorm Mountain (Scotland) Limited. The ticket office cannot refund tickets purchased online, these tickets will be refunded to the payment method used for purchasing.

 CAIRNGORM SNOWSPORTS MEMBERSHIP | SEASON PASSES

• Season Passes valid from 22 December 2023 – 14 April 2024.
• Children aged 5 and under only pay an administration fee of £25 per child for the full season.
• *Super seniors (age 75+) who had a 2023-24 season pass, only pay an administration fee of £25 per person for the full season.
• Students must provide a valid student ID and may be asked for proof of age in advance.
• The pass is non-transferrable, and no refunds can be made. Anyone using or attempting to use someone else’s pass will have the pass confiscated and it will not be returned to the owner.
• Cairngorm Mountain (Scotland) Ltd reserves the right to change prices and services at any time without notice.
• Cairngorm Mountain (Scotland) Ltd retains the right to close all or any of the lifts at any time, conditions for any operations can be affected by weather and snow.
• The Company’s facilities are used at the pass holder’s own risk. The company accepts no responsibility for injury, loss or damage.
• If a pass is lost during the winter season, there will be a £20 administration fee to produce a duplicate.
• Your season pass must always be carried with you. Spot checks will be in place and season pass holders will be required to show their pass upon request.
• The pass is sold subject to the user’s compliance with the International Ski and Snowboard Federation (FIS) code of conduct.
• The pass is sold on the understanding that the holder will undertake all activity respecting the European Conservation Site boundaries.
• Any season pass holder who will be working as a ski instructor on Cairngorm is required to have an instructors season pass.

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Equipment Rental

These Equipment Rental Terms and Conditions (the “Terms“) set out the terms and conditions that will apply if you rent any equipment from Cairngorm Mountain (Scotland) Limited (“CMSL“, “us“, “we“, “our“).

These Terms set out the terms and conditions that will apply if you hire any equipment from us, including mountain bikes, skis, or any accessories. Please read these Terms carefully before you submit your order to us. These terms tell you who we are, how we will provide equipment to you, how you and/or we may change or end the contract, what to do if there is a problem with the rental and other important information. If you think that there is a mistake in these terms, please contact us using the details below, to discuss.

The placement of an order for the rental of equipment indicates your acceptance of these Terms, and our Bike Park Rules and Risk Disclaimer

or any rules or disclaimer that may apply to the use of ski equipment of facilities,  as appropriate.

We draw your attention to the DISCLAIMER AND LIABILITY section of these terms.

DEFINITIONS AND GENERAL PRINCIPLES 

• “Damage” is any damage occurring to the Equipment. 
• “Equipment” includes all items that we are renting to you for the agreed duration of the rental agreement including all parts and accessories accompanying it at the commencement of the rental. 
• “Hire Date” means the agreed commencement date of the rental of Equipment pursuant to these Terms.
• “Premises” means the CMSL premises at which the Equipment is allowed to be operated, in the case of snow-sports hire on-piste trails at Cairngorm Mountain, or in the case of mountain-bike hire, the Cairngorm Mountain Bike Park.
• “you” are the customer who by paying for the rental and are bound by these Terms, and “your” shall be interpreted accordingly.

CONDITIONS: WHAT YOU NEED IN ORDER TO RENT EQUIPMENT

General terms

• You must be 16 years of age or older to book and secure Equipment. 
• You must provide security in the form of a credit card, as per the details below.
• If hiring Equipment on behalf of a child (i.e., a person under 16 years old), you accept these Terms on behalf of that child, and shall ensure that they are made aware of and understand these Terms, and procure that these Terms are complied with by them.
• You must be over 14 years of age or older to hire or operate an electric bike.
• Please note snowsports and mountain biking are hazardous sports and by proceeding with this booking you are accepting this risk, in accordance with our Rules and Risk Disclaimer.
• It is your responsibility to consider weather conditions before booking. 
• By signing electronically at time of the rental equipment you are agreeing to these Terms as well as the acknowledgement of risk.

Security

• You must provide security in the form of a valid credit card (with an expiry date after the date on which you are to return the Equipment) at the time of collection, in the form of a deposit to cover any loss or damage to the Equipment being hired.
• We accept most major credit cards. However, as certain credit card companies may not be acceptable (e.g., American Express), it is advisable to verify this with us in advance.
• No funds will be held or pre-authorised on your card at the time of collection. If any damage is sustained to the Equipment in accordance with Condition of the Equipment below, we will be entitled to charge the credit card for the cost of the damage.
• In some special circumstances Equipment may be rented against cash or photo ID, but this will be at our sole discretion. 

PRICING AND PAYMENT

• Equipment may be made available for hire issued at different prices depending on the month, day, and time you choose to rental during. We reserve the right to update our prices from time to time without notification.
• The price will be set at the time we accept your order for the hire of the Equipment, and all prices shall be inclusive of any applicable taxes. Additional credit and debit card fees may (if applicable) also be charged, but you will be advised of this as part of the booking process.
• If a particular piece of Equipment is advertised at an incorrect price due to a typographical error or a supplier error, we reserve the right to refuse or cancel an order for such Equipment(s) whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given where you have already paid for such order.
• If you place your order online, after you have placed an order, you will receive an email from us acknowledging that we have received your order and confirming whether or not we can accept that order. If we can accept your order, we will take full payment from you. The contract between us for the hire of the Equipment in accordance with these Terms will be formed upon payment of the sums due by you and when we send you an acknowledgement email which confirms our acceptance of your offer to hire the Equipment.
• If you place your order in-person, the contract between us for the hire of the Equipment in accordance with these Terms will be formed upon payment of the sums due by you and when we provide you with your receipt which confirms our acceptance of your offer to hire the Equipment.

All payments for hire will be processed and administered by Nets in accordance with the Nets’ privacy policy which is accessible accessible here.

 CANCELLATION, AMENDMENTS & REFUNDS

• Up to 48 hours prior to your Hire Date, you can: (a) cancel an existing booking and receive a full refund, minus the booking fee; and/or (b) amend your booking, free of charge. To exercise any of these rights, you must contact us by using the details in the Contact Us section below.
• Within 48 hours of your Hire Date, you are not entitled to change your booking, or receive any refund for cancellations.
• Should we, for any reason beyond our control (including, without limitation, bad weather, fire, flood, natural disaster or pandemic), feel it is necessary to close either (i) the Premises on the day you are due to attend; or (ii) the Premises once your party have already commenced participation, you will be offered alternative times or dates to return within three months and hire your equipment again, or if no other alternative date can be arranged, a refund.
• In winter, if the mountain closes on a particular day whilst you are on our Premises, and you have skied/boarded for 2 hours or more, we are not obliged to make any refund to you as a result of such closure. If you have skied/boarded for less than 2 hours at the time we close, you are entitled to transfer to another mutually agreed date, as above or, if no other alternative date can be arranged, a refund.
• We will not be obliged to refund any hire Equipment once given out to you, unless the mountain closes (in accordance with the paragraphs above). 

 THE EQUIPMENT: CONDITION, USE AND TECHNICAL PROBLEMS

 Ownership

• The Equipment shall at all times remain the property of CMSL, and you shall have no right, title or interest in or to the Equipment (save the right to possession and use of the Equipment subject to the terms and conditions of these Terms).

 Condition of the Equipment

• Before leaving the designated hire area within the relevant Premises, we require you to check the condition of the Equipment. Where a defect is found which has not already been highlighted, you must immediately inform our staff, and then reasonably assist us in carrying out a joint examination of the Equipment. 
• You will return the Equipment in the same condition as it was provided at the start of the rental, fair wear and tear excepted. 
• Equipment will be checked by our staff on the return of the rental Equipment. If any damage has been incurred (beyond general fair wear and tear), you will be responsible to pay the cost of repair and replacement parts of such damaged Equipment, unless such damage was caused as a result of our negligence.
• You are responsible for any repair or refurbishment costs arising out of any careless, reckless or negligent use of the Equipment by you or any third party whom you permit to use such Equipment during the period of your hire, and these costs will be added to the cost of the rental. 

Use of the Equipment

• The Equipment must not be used by anyone other than the person it has been issued to. 
• You undertake to use the Equipment in a responsible manner and in particular, only for the purposes for which such Equipment is intended. The intended purposes are for on piste snow sports only or Cairngorm Mountain Bike Park trails only (as applicable).
• You must follow any directions or information given by our staff and stay on the designated trails only.
• You shall not make any alterations to the Equipment and shall not remove any existing component (or components) from the Equipment, without our prior written consent.

Maintenance / Technical Problems

• The Equipment will be provided to you in good condition and fit for normal use. If it is not, or if it becomes unfit for normal use during the rental for any reason, you must return it to the hire department immediately. 
• We will have the choice (at our sole discretion) between replacing the Equipment or issuing you with a refund commensurate with the remaining time on your hire. 

RENTAL PERIOD 

Conditions 

• You undertake to return the Equipment to us at the agreed place, on the date and at the time agreed with you. 
• The rental duration is calculated on a daily basis. 
• If you hire a mountain bike from us, that bike is to be used within Cairngorm Mountain Bike Park only.

Extension of the Original Duration of the Rental 

• If you hire skis/snowboard and wish to keep the Equipment for a period longer than that originally agreed with you, you must contact the hire department. We make no guarantee that the Equipment rental duration can be extended beyond what is stipulated in the rental agreement. 
• If you hire a mountain bike, such hire is on a day-to-day basis only and there is no option to extend your hire. You must return the Equipment to the hire department at the time agreed with you.

Delivery and Collection Terms 

• You must return the Equipment immediately if we ask you to do so. We may repossess any Equipment without notice or liability where we deem (in our sole discretion) that such repossession is necessary. 

End of Rental 

• The end of the rental is defined by the return of the Equipment to the hire department – this should be during the displayed opening times. 
• Late return of Equipment will result in additional charges for each day after the return date. These charges will be in line with the then current daily hire charges for the relevant Equipment at the time of rental.
• In winter, in exceptional circumstances (such as when the mountain is inaccessible due to adverse weather conditions), equipment should be returned to a designated place which will be notified on the website. 

In the Event of Confiscation, Theft or Accident 

• In the event of theft or confiscation of the Equipment by any third party, you must inform us in writing as soon as possible by completing an incident report form which will be given at your request. 
• We will then be entitled to take all measures which we deem necessary to protect our rights. You will be liable for all damage, cost and/or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss) to the Equipment. 
• Cairngorm Mountain (Scotland) Ltd reserves the right to immediately terminate the rental agreement if requested to do so by any appropriate authorities. 
• Any use of the Equipment which may be detrimental to us will entitle us to automatically terminate the rental agreement with immediate effect. You will then return the Equipment immediately or as soon we request. 
• In the event of theft of the Equipment, the rental agreement will be terminated as soon as we have received a copy of the theft declaration made by you to Police Scotland. 

USE OF DETAILS AND DATA PROTECTION

• When you provide us with personal information we treat that personal information as confidential and will only process that in accordance with applicable data protection legislation and our privacy notice which can be here.

MISCELLANEOUS

• These Terms and the other documents (if any) referred to herein contain all the terms applicable to the relationship between you and us in relation to the subject matter hereof. We reserve the right to update these Terms at our sole discretion, from time to time. Such updated Terms will be posted on our website.
• If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms which shall remain in full force and effect. Separately, if any provision of these Terms is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such deletion(s) as may be necessary to make it valid and enforceable.
• No delay on our part in enforcing any provision of these Terms shall either be or deemed to be a waiver or in any way prejudice any rights which we may have under these Terms.
• The relationship between you and us is that of independent contracting parties and nothing in these Terms shall be construed as creating a partner, agency or joint venture between you and us.
• You shall not (and shall not purport to) assign or otherwise transfer your rights or obligations under these Terms whether in whole or in part without our prior written consent.
• These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed and construed in all respects in accordance with Scots Law. You hereby acknowledge and agree that the Scottish Courts will have the exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

CONTACT US

If you have any questions about these Terms, please contact us. We are available by email at info@cairngormmountain.co.uk or phone 01479 861261 between the hours of 9:30am to 4:30pm, 7 days a week.

DISCLAIMER AND LIABILITY

CMSL WARRANTS THAT THE EQUIPMENT SHALL SUBSTANTIALLY CONFORM TO ITS SPECIFICATION, BE OF SATISFACTORY QUALITY AND FIT FOR ANY PURPOSE HELD OUT BY THE LESSOR. ALL IMPLIED TERMS AND CONDITIONS AS TO THE QUALITY OR PERFORMANCE OF THE EQUIPMENT AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THESE TERMS ARE, TO THE FULLEST EXTENT PERMITTED BY LAW, EXCLUDED FROM THESE TERMS.

EXCEPT FOR ANY DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, WE SHALL BEAR NO LIABILITY WHATSOEVER TO YOU UNDER THESE TERMS.

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Adventure Play & Tubing Park

1) GENERAL – TUBING SLIDES

• All participants must follow all instructions given by Cairngorm Mountain (Scotland) Ltd staff and slide operators. Failure to follow instruction given by staff may result in your immediate removal from the session.
• Suitable clothing and footwear must be worn (no open top shoes). We reserve the right to turn away customers who do not come suitably dressed for the activity.
• We strictly adhere to our manufacturers recommendations when it comes to their tubing system. Due to the nature of the slides design and operation, there is no opportunity for collision therefore wearing of a helmet is not compulsory. However, we do have helmets available should any participant prefer to wear one.
• A change in temperature and weather can affect the sliding surface at our tubing runs. On wet days we reserve the right to apply a 100kg weight limit to avoid the risk of injury. Anyone over the weight of 100kg will be unable to tube during these conditions.
• All children must be supervised at all times by their responsible adult.
• Please remove all loose items including glasses, hats, car keys and mobile devices before your session commences.

2) USE OF THE SPINDRIFT SLIDE

• Only ‘Medium’ tubes can be used on the ‘Spindrift’ slide.
• Participants must be at least 4 years old and between 1 and 2 meters tall to use the ‘Medium’ tubes.
• Only 1 person may be in a ‘Medium’ tube at a time. You must always remain seated inside the tube with your legs out and hold onto the handles. Do not sit upright or lie down. 
• You are not allowed share tubes or take turns, only the individuals accounted for at the time of booking are able to participate.

3) USE OF THE CLIFFHANGER SLIDE

• Only ‘Medium’ tubes can be used on the ‘Cliffhanger’ slide.
• Participants must be at least 4 years old and between 1 and 2 metres tall to use this ride.
• Only 1 person may be in a tube at a time. You must always remain seated inside the tube with your legs out and hold onto the handles, do not sit upright or lie down. 

4) USE OF THE SNOWFLAKE SLIDE

• Only ‘Mini’ tubes can be used on the ‘Snowflake’ slide.
• Participants must be at least 2 years old to use the ‘Mini’ tubes. ‘Mini’ tubes are suitable for those up to the age of 8.
• Only 1 person may be in a ‘Mini’ tube at a time. You must always remain seated inside the tube with your legs out and hold onto the handles, do not sit upright or lie down. 
• All children using the slide must be supervised at all times by their responsible adult. Please make sure the bottom of the slide is clear before your child sets off.
• The ‘Snowflake’ slide is not manned by a slide attendant, it is the duty of the participants responsible adult to ensure they adhere to the regulations of the slide and the tubes.

5) USE OF THE ADVENTURE PLAY WINCH CAT & ZIP LINE

• The Adventure Play Winch Cat & Zip Line is suitable for children only.
• Under 7’s must be supervised by a parent at all times.
• Dogs must be kept on a leash at all times.
• No ball games are allowed.
• Do not climb on the roof of the ‘Winch Cat’.
• All incidents should be reported to Cairngorm Mountain (Scotland) Limited, either on-site at the Mountain Shop, or by calling 01479 861261. If there is an incident that requires emergency medical attention please call 999.

6) USE OF CAIRNGORM MOUNTAIN FACILITIES

• Cairngorm Mountain (Scotland) Ltd facilities are used at the customer’s own risk. The company accept no responsibility for injury, loss or damage unless as a direct result of its negligence.
• Cairngorm Mountain (Scotland) Ltd reserves the right to change prices and services at any time and without notification.
• Cairngorm Mountain (Scotland) Ltd retains the right to close the facilities at any time, for any reason.

7) CANCELLATIONS AND REFUNDS

• If your session is cancelled because of weather (snow, thunder, torrential rain, lightning, high winds, icy conditions) we will try and accommodate you on another date/time. If this is not possible or convenient for you we can provide a full refund.
• If you fail to show up for your session and have not given prior notification, no refund will be provided.
• Cancellations must be made at least 48 hours in advance of your tubing session by phone (01479 861261) or by email (info@cairngormmountain.co.uk) for a full refund to be provided. A full charge will be payable past this time unless in exceptional circumstances, Cairngorm Mountain (Scotland) Limited will review any late cancellation cases on an individual basis.

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Guided Walks

1) WALK TERMS – ‘EXPLORING THE NORTHERN CORRIES’

• The walk leader reserves the right to refuse participants if they are not properly equipped for the activity and weather conditions on the day. Suitable mountain footwear (walking boots preferable but trail shoes are acceptable) is required. Full waterproof outerwear is recommended. Wellies, sandals and gym shoes are not deemed suitable footwear.
• Walks are suitable for children aged 6 years and over. We also recognise that children under this age may be of the desired ability. Please be aware that the footpath conditions are not suitable for strollers, buggies or wheelchairs.
• Participants must be able to walk steadily for 4 hours with several breaks. It is the responsibility of the participants to bring suitable sustenance for the activity. Any pre-existing medical conditions should be declared at the point of booking.
• The maximum group size is 10 persons excluding walk leader. This is for both quality and health and safety purposes. To ensure group size is maintained only those accounted for at the time of booking are able to participate.
• Dogs are welcome but must be well controlled and will be required to be kept on a lead at all times while walking with the group.
• The weather can change quickly on the mountain. Conditions are assessed on a regular basis. Where possible we will try to notify participants at least 2 hours in advance if the walk is not taking place or if the weather is not suitable for children. This will be by email broadcast through our booking system.

2) WALK TERMS – ‘CAIRNGORM SUMMIT WALK’

• CMSL operate a code of conduct for the guided activities whilst using the Mountain Railway. This includes gaining access out of the building, under the agreement of Section 49a/50 signatories as part of the Cairngorm Mountain Visitor Management Plan.
• All participants of this walk, as part of the condition of sale and condition of carriage are required to stay with the walk guide until the group have returned to the Ptarmigan station.
• It is not possible under the Terms and Conditions that you leave the group to explore beyond the summit of Cairn Gorm or walk down from the Ptarmigan Top Station.
• If repeated failure of visitors are not complying with the Terms and Conditions, the guided activity will be longer operate.
• The walk leader reserves the right to refuse participants if they are not properly equipped for the activity and weather conditions on the day. Suitable footwear is required, e.g., walking boots/trail shoes, warm/waterproof clothing is recommended.
• Walks are suitable for children aged 6 years and over. Children under this age are welcome in carriers but please be aware footpath conditions are not suitable for strollers, buggies or wheelchairs.
• Any pre-existing medical conditions must be declared at the time of booking.
• Dogs are not permitted on the Mountain Railway to reach the start of the walk. Dogs are permitted if walked up to the Top Station.
• The maximum group size is 10 persons excluding the walk leader. This is for both quality and health and safety purposes. To ensure group size is maintained only those accounted for at the time of booking are able to participate.
• The weather can change quickly on the mountain. Conditions are assessed on a regular basis. Where possible we will try to notify participants at least 2 hours in advance if the walk is not taking place or if the weather is not suitable for children. This will be by email or SMS broadcast.

3) USE OF CAIRNGORM MOUNTAIN FACILITIES

• Cairngorm Mountain (Scotland) Ltd facilities are used at the customer’s own risk. The company accept no responsibility for injury, loss or damage unless as a direct result of its negligence.
• Cairngorm Mountain (Scotland) Ltd reserves the right to change prices and services at any time and without notification.
• Cairngorm Mountain (Scotland) Ltd retains the right to close the facilities at any time, for any reason.

4) CANCELLATIONS AND REFUNDS

• If the minimum number of people have not booked on a guided walk then it will have to be cancelled or re-arranged for another date. We will aim to inform customers at least 48 hours in advance if this is the case and a full refund will be provided.
• In the event of unsuitable weather at the top of the mountain, an alternative lower-level route may be offered to participants, or the opportunity to transfer to another day if there is space. In the event of being unable to participate in any of the offered alternatives a full refund for the guided walk element of the activity will be provided. Please note that the decision to proceed with the walk rests with the guides employed by CMSL. If you have pre- booked a walk and do not participate no refund will be offered.
• If you fail to show up for your walk and have not given prior notification, no refund will be provided.
• Cancellations must be made at least 48 hours in advance of the advertised walk time by phone (01479 861261) or by email (info@cairngormmountain.co.uk) for a full refund to be provided. A full charge will be payable past this time unless in exceptional circumstances, Cairngorm Mountain (Scotland) Limited will review any late cancellation cases on an individual basis.

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Car Parking

1) USE OF CAR PARKS

• Cairngorm Mountain (Scotland) Limited car parks are used at the vehicle owners own risk.

2) LIABILITY

• Cairngorm Mountain (Scotland) Limited accept no liability for any loss or damage to vehicles or their contents.

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Motorhome Site

1) GENERAL – MOTORHOME SITE

• ‘Us’, ‘we’ and ‘our’ means Cairngorm Mountain (Scotland) Limited and includes any representative appointed as its agent. ‘You’ means the driver, the passengers and the legal owner of the vehicle. A ‘vehicle’ is defined as any motorised and wheeled device used for transporting visitors. 

2) CONTRACT

• By parking in this site, you acknowledge that you enter into a contract with us on the basis of these terms and conditions.

3) LIABILITY

• Cairngorm Mountain (Scotland) Limited does not accept any liability for any loss or damage to vehicles or their contents.

4) USE OF THE FACILITY

• You should arrive at the site no earlier than the specified time on the day of your booking.
• We ask that you vacate the site by 11AM on the day of your departure, and the area should be left as you found it. Leave no Trace, please click here to learn more.
• You should not book more than 3 consecutive nights. All users may be subject to spot checks by our staff and must present a valid booking confirmation/ticket when asked. Failure to do so may result in your immediate removal from the facility.
• You cannot allow other vehicles to enter the facility other than your own registered vehicle, as stated at the time of booking.
• You and the other members of your party are required to contain your parking and sleeping arrangements/belongings within your allocated parking slot.
• You are expected to reduce noise levels and vehicle movements between 10PM and 6AM.
• You may only park at the facility if you are using a motorhome or campervan with an on-board toilet. This can be a cassette toilet on smaller vans. Caravans and tents are excluded from this facility.
• You must dispose of your chemical toilet waste and grey water into the appropriate tanked facility onsite, or in suitable facilities elsewhere on your onward journey avoiding any spillage and damage to the natural environment. 
• Dogs are welcome but must always be kept on a lead within the site and not allowed off lead out with the site so they do not disturb easily scared wildlife. You are responsible for clearing up after your dog(s) and disposing of their waste appropriately. Please click to learn more. You are not permitted to take any other pets or animals with you during your stay.
• You are not permitted to light camping fires or other open fires. You cannot use BBQ’s unless they are raised off the ground and have controllable gas burners. You are permitted to use camping stoves externally from your vehicle for cooking purposes. Please click to learn more.
• You must keep your allocated area tidy, do not leave rubbish or other items (such as folding chairs) outside your vehicle as they can get blown away or attract vermin. Please minimise waste, use the designated recycling point on site and where possible take your litter home with you.
• You are expected to follow the Scottish Outdoor Access Code during your stay. You should stay on constructed footpaths in the vicinity and avoid disturbing wildlife below the car park, especially during the ground nesting bird season from April to August. Please click to learn more.

5) BOOKINGS

• It is essential that you book in advance for this facility. Pitches can be reserved online through our website.
• Pitches can only be booked on a single night basis to cooperate with the provisions of our Visitor Management Plan.
• The gate code is changed regularly and will be broadcast to all ticket holders via SMS notification 30 minutes prior to the specified arrival time on your tickets. If you do not receive the SMS notification please contact the main office on 01479861261 (9AM – 5PM) or email info@cairngormmountain.co.uk stating your booking reference.

6 ) CANCELLATIONS AND REFUNDS

• We retain the right to cancel your booking at any time and close the parking facility. You will be refunded your booking fee in full.
• We retain the right to remove you and your vehicle due to anti-social behaviour or any environmental concerns that you or the behaviour of others in your group may pose to other visitors using the facility or to the surrounding mountain environment. You will not be entitled to any refund. 
• You are parking in a mountain environment, with harsh weather conditions at times, even in summer. You should check weather forecast prior to booking. You should check weather forecasts daily and take appropriate measures to protect yourself, your vehicle, your equipment, and belongings, which you are responsible for. At times we may suspend bookings or close the facility due to weather or forecasted weather. This may be done at short notice. Full refunds will be provided in case of an unexpected closure.
• Cancellations must be made at least 48 hours in advance of your Motorhome booking by phone (01479 861261) or by email (info@cairngormmountain.co.uk) for a full refund to be provided. A full charge will be payable past this time unless in exceptional circumstances, Cairngorm Mountain (Scotland) Limited will review any late cancellation cases on an individual basis. 

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