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Commis Chef
Reports to: Head Chef
Location: Cairngorm Mountain
Role Overview
Purpose of job
The Commis Chef will support the Head Chef to ensure the customer experience is delivered to the highest standards, to ensure the provision of hospitality and customer care to Cairngorm customers. The Commis Chef is accountable to the Head Chef.
Salary: £12.60 per hour plus great benefits. No night shifts or split shifts.
Roles and Responsibilities
- All food entering the kitchen is correctly stored in rotation
- To keep the fridges clean and tidy
- To be fully aware of all items on the menu and of the recipes and quantities
- Prepare mise-en-place for all relevant menus.
- Being responsible to ensure that there is no cross contamination
- Understanding the menus, allergens and products sold in the cafés, advising customers to meet their dietary needs
- To be aware of and to control wastage of food
- To follow all procedures such as cleaning schedules, rotation of perishable and dry stocks maintaining equipment
- Reporting any problems to the Head Chef
- To interact with all customers in a friendly, welcoming, consistent manner.
- To have knowledge of all products and services on offer and be able to pass on this knowledge in a positive, enthusiastic style.
- To maintain a high level of personal grooming and always wear the correct uniform, which must be kept clean, ironed and presentable at all times.
- When handling/serving food and refreshments ensure that all requirements of Food Hygiene legislation are met.
- To ensure that the department operates to the highest standards of customer care
- To be aware of all Catering Risk Assessments and Standard Operating Procedures.
- Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
- To identify personal development needs in line with personal and organisational objectives
- To undertake any other reasonable duties as may, from time to time, be required
People Management
- Be polite and attentive to all our guests and colleagues
- Attend weekly “toolbox talks”
- Attend annual performance management and development processes such as Performance and Development (PAD) Reviews
Person Specification
Experience
- General knowledge of food hygiene regulations (HACCP) and hold a valid food hygiene certificate
- SVQ Food Cookery and Preparation Level 1
- Experience in a customer focused environment
Skills
- Working to a deadline
- Excellent Customer Service skills
- Excellent communication skills, both written and verbal
- Ability to give clear direction to all levels from Director to site level
- Ability to work alone as well as part of a wider team and under pressure
- Excellent attention to detail
- Problem solver
Personal Attributes/Behaviours
The role would suit someone who has had experience in a busy kitchen environment. You will demonstrate good people skills, both customer facing and within your team.
The role will require a degree of flexible working to meet the business needs, 7-day operation and events out with normal operating hours.
- The ability to identify success as well as areas for improvement
- A motivated individual who is not fazed by an ever-changing environment
- Committed
- Flexible with a ‘Can do’ approach
- Adaptable
- Team player
Company Background and Culture / Location Overview
Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snowsports destination in Scotland, located within the Cairngorms National Park, and has been offering snowsports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, to generic visitors and a family market looking for activities to undertake.