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Adventure Sports Assistant

Reports to: Head of Adventure Sports
Location: Cairngorm Mountain

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Role Overview

Purpose of job

We are seeking an enthusiastic customer centred Adventure Sports assistant to join our amazing team. You will play a vital role in ensuring a positive customer experience. AS Assistants will work closely with the team within our Adventure department to ensure smooth operations and safe adventuring. Strong communication skills, a friendly demeanour, and the ability to handle stressful situations are essential for this role.

Pay Rate:

  • 18 years plus £12.00 per hour
  • 17-18 years £10.40 per hour
  • Under 17 £7.35 per hour
  • Plus great benefits
  • Daytime hours only

Roles and Responsibilities

The AS Assistant will primarily ensure that all procedures are followed when customers are hiring equipment, speaking to the customers, and gauging their experience and knowledge. A keen eye is needed to check over the returned equipment, looking out for any issues and breakages. The AS assistants will also assist with the tubing slides, key maintenance of the bike tracks throughout the day and advising customers on the difficulty levels of the bike tracks.  

In discharging theses accountabilities, the Adventure Sports Assistant is responsible for:       

Duties and responsibilities

  • To ensure that the department operates to the highest standards of customer care
  • Maintaining the presentation of hire to keep the comfortable and welcoming environment
  • Being attentive to the needs of the customer
  • Keep all areas clean and tidy and follow cleaning procedures
  • Carrying out maintenance on the bike tracks
  • Attending to the tubing slides
  • Ensuring a fun experience for customers
  • To identify personal development needs in line with personal and organisational objectives
  • To undertake any other duties as may, from time to time, be required
  • Ensuring compliance with Health and Safety procedures, risk assessments and company policies

Team Skills

  • Be polite and attentive to all our guests and colleagues
  • Attend annual Performance and Development (PAD) Reviews with your line manager
  • Dependability and accountability
  • Show initiative and motivation
  • Show positivity and excitement

Person Specification

Experience

  • Candidates must have knowledge of basic sports equipment
  • Experience in Customer Service
  • Basic mountain bike experience

Skills

  • Excellent Customer Service skills
  • Proficient level of numeracy
  • Excellent attention to detail and accuracy
  • Ability to prioritise tasks and manage time effectively
  • Strong communication and interpersonal skills
  • Ability to work alone as well as part of a team, and to work well under pressure

Personal Attributes/Behaviours

  • The ability to identify success as well as areas for improvement
  • A motivated individual who is not fazed by an ever-changing environment
  • A committed individual
  • Flexible ‘Can do’ approach
  • A highly motivated individual with initiative and a positive, proactive approach to challenges
  • A team-player
  • A car-driver to get to our mountain location in the Cairngorms National Park

The role will require a reasonable degree of flexible working to meet the operation needs of the business, which operates 7 days per week, 364 days per year and is variable in nature due to seasons.


Company Background and Culture / Location Overview

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snowsports destination in Scotland, located within the Cairngorms National Park, and has been offering snowsports for over 50 years. In winter, the resort is a commercial ski operation.  In Summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in Summer with the Resort itself attracting circa 200,000 annual visitors.

Cairngorm Mountain Resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.

In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, to generic visitors and a family market looking for activities to undertake.

 

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